Poweracoustik offers fast and very affordable shipping. Most orders shipped within the
continental United States will ship for free and arrive within 7 days. Expedited shipping
is available and are optional as discounted prices. The rates are based on the package
weight, destination, and shipping method.

 

Shipping Methods and Transit Times

Sonic Electronix ships orders from our Louisville, Kentucky location. On occasion,
orders will be fulfilled directly by the manufacturer or distributor in order to reduce the
shipping time. Shipping times are listed on the product page and shopping cart page.
International Customers: We ship to most countries around the world.

We ship to all countries, except the following: Afghanistan, Armenia, Bolivia, Cuba,
Georgia, Indonesia, Iran, Iraq, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Syria,
Thailand, Venezuela, Vietnam, Yemen and many others in Africa or South America that
have been flagged for prolific fraud. The shipping fee for your order is based on its
weight and destination, as well as the shipping method selected. Any fees outside of the cost of the product such as import duties, import document processing or brokerage are the sole responsibility of the customer. Poweracoustik has no control nor is discounted for these taxes, fees or charges.

Order Tracking

After your purchase is shipped, you will receive an email with complete
tracking information. Please reference this tracking info on the carrier's website for in transit status. If you do not receive an email with tracking after you have placed your order please contact us at tech-support@poweracoustik.com or call us at (800) 832-4647

Order Processing

Poweracoustik normally ships most orders by the next business day. Many
processes occur after you complete your order, from pick ticket creation to packaging
and shipment. During this process we are processing many simultaneous orders and
staff is attempting to maintain accuracy. We ask that you allow at least the 2 business
days to be updated via email for tracking information. If you have not received this
information, contact us on the 3rd day.

Shipping to Alternate Address 

Poweracoustik does not change ship to addresses after an order is processed. In most cases addresses not matching the billing the address will be flagged for potential fraud. Poweracoustik will attempt to complete the order but this requires additional verification and delays the entire Poweracoustik Experience.

 

Shipping Change Fees (Address Intercept)

If a request to change the shipping address is made after the package is shipped, it is subject to an Address Intercept Fees imposed by shipping carriers. The amount of the fee will be the responsibility of the customer. Not all shipping carriers or shipping methods will allow address intercept changes. Please ensure shipping address accuracy at time of ordering.

 

IMPORTANT: Some payment methods will NOT allow us to re-route shipments.
Therefore, we are limited to package interceptions due to buyer protection programs in place. Some of these payment methods include, but are not limited to Apple Pay, Google Pay, Affirm, Acima, Paypal, and BitPay.

Signature Required 

In most cases Poweracoustik will require a signature at delivery. This makes sure you receive your purchase securely especially for higher value items. If a signature is not attainable and the shipment is returned, the customer will be refunded
less our shipping fees. Our apologies but the customer cannot request to bypass this
security measure.

Missing Packages 

Delivery require notification within 48 hours of delivery. We will
not cover replacement or refund for notifications after this 48 hours. If we have proof of delivery we will assist in filing claim. We will refund or replace in very specific cases.

• Verify the shipping address used when order was placed
• Look for a delivery attempted notice
• Look around your location for the delivery
• Check with your household or neighbors
• Contact the local carrier hub for more information